Refunds/exchanges for merchandise will ONLY be accepted if the item(s) are delivered with factory damages, defects, and/or incorrect styles. Please return all items within 7 days of receiving the merchandise. We will not accept any items after 7 days from receipt of goods.
We will issue a call tag prior to our 7-day rule only. All refunds will be credited upon receipt of goods. Shipping and handling fees are not refundable. No refunds or reimbursements will be made towards the cost of shipping returned or exchanged merchandise back to us. For all inquiries concerning the above, please email firstname.lastname@example.org.
How to Make a ReturnPlease follow the instructions below in order to make a refund for your purchase:
Send us the following information at email@example.com
- Subject: Return/Refund/Exchange
- Order #
- Reason for a return/refund/exchange
After sending us a return/refund/exchange inquiry, we will follow up and confirm that we have received your request via email. All returned items must be unworn and unwashed with tags still attached; exceptions made for damaged/defected items. Items that do not meet these criteria or are non-refundable may be denied.
Return ProcessingOnce we have received your package your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (Typically 3-5 business days)
903 Castle Road
Secaucus, NJ 07094